Rooted In Vision. Designed for Impact.
Smarter Strategy.
Faster Response.
Stronger Service Delivery.
We help agencies and public-serving enterprises streamline operations, deploy secure communications, and use data to serve people better.
From CDC-powered tech to nonprofit consulting, VW Inc. turns insight into action—so your systems run smarter, your teams respond faster, and your impact goes further.
VW Inc. : Innovative - Strategic - Collaborative
Specializing in Service Delivery Strategies that deliver Customer Centric Enterprise Services
An acknowledged thought leader and expert dedicated to serving non-profits, government and corporations.
VW inc is strategically rethinking and reinventing Service Delivery Strategies and Business Optimization. We challenge the status quo and conventional approaches and pursue a progressive, proactive and visionary approach as we support our clients and their need to take things to the next level.
Our Practice Areas
VW Inc. offers a diverse portfolio of services designed to help organizations achieve operational excellence and strategic alignment
Enterprise Architecture
Experience useful capabilities from architectural efforts within months rather than years.
Business Optimization
Improve efficiency and effectiveness of business operations with innovative models and strategies.
Strategic Performance Management
Tie strategic plans to sound measurement practice with clear executive-level reporting.
Nonprofit Consulting
Strengthen your organization, amplify your impact, and build a more sustainable future for the communities you serve.
ABOUT VW Inc.
VW Inc. was established in 2006 (Legacy VWI) and is headquartered in San Diego, CA.
Under the leadership of Lisa Bullen-Austin, we've evolved to meet the changing needs of our clients.
We know that organizations across all sectors are challenged to exceed their goals with fewer resources.
Our goal is to be a reliable partner that works as a team to provide effective and cost-efficient solutions.
VW Inc. guarantees each client will receive an outstanding and cost-effective solution.
Impact at Scale
We deliver more than systems—we deliver results. From public health to community engagement, our numbers reflect the trust, transformation, and tangible savings our clients experience every day.
10k
Clients Supported Nationwide From individuals to institutions—our platforms and programs meet the moment.
2M+
Dollars Saved for Public Health & Community Agencies Streamlining communication workflows and reducing manual inefficiencies across sectors.
5M+
Messages Delivered Through TIM2 Encrypted, reliable, and real-time communication that saves time and lives.
180+
Agencies Rely on TIM2 Trusted across sectors—from school districts and counties to government deployments.
WHY TRUSTED ORGANIZATIONS CHOOSE VW INC.
We serve institutions that carry responsibility at scale. Whether you're safeguarding communities, leading transformation, or managing crisis communication—our solutions meet the moment with precision and trust.
Proven Expertise
Over 20 years of experience supporting mission-critical operations across government and private sectors.
Client Partnership
We work as an extension of your team, ensuring solutions that align perfectly with your organizational goals.
Measurable Results
We focus on delivering quantifiable improvements in efficiency, cost savings, and operational excellence.
Testimonials
"Masterful facilitation by Lisa. She brings a depth of knowledge of 2-1-1 that was critical
for this process".
-Assistant Vice President of Operations, United Way of Greater
Houston
"VW Inc. consultants have a strong understanding of strategy and service delivery in the
non-profit and government contracting arenas. VW Inc. has also been essential in assisting
us with our own organizational and client deliverables while serving as a professional
liaison between our organization and high level clients and customers. Their work is
timely and exceed expectations."
-Program Manager, United Way Worldwide
“VW Inc. helped us modernize our communication workflows during deployment. The team was mission-ready, and their understanding of federal systems and field logistics made all the difference.”
-President & CEO, United Way of Greater
Houston
"Very impressed. One of the best consultants & facilitators ever! In addition, the
facilitation summarized the work on the first day and reviewed the plan of the second
day. Excellent process".
-Vice President, United Way of Greater Houston
Meet Our Team
Our team blends strategic leadership, secure tech infrastructure, and deep system integration expertise. Together, we empower organizations to lead with clarity and respond with confidence.
Lisa Bullen-Austin — Chief Executive Officer
Lisa Bullen-Austin is a results-driven executive with over 20 years of experience leading operational strategy, cross-functional integration, and enterprise-level transformation. As CEO of VW Inc., she brings a rare blend of systems intelligence, people-centered leadership, and strategic clarity to every engagement.
Her career spans senior leadership in public and nonprofit sectors, where she has spearheaded national operational assessments, organizational redesigns, and contact center transformations for over 30 nonprofit agencies.
Lisa is known for optimizing complex business environments—defining scalable structures, reducing inefficiencies, and aligning departmental goals to financial and mission-driven outcomes.
Formerly Vice President of Strategy and Client Services at Vigilant Watch Integration, Lisa has built a legacy of fostering resilient teams, mentoring emerging leaders, and guiding organizations through seasons of recalibration and growth.
Lisa now leads VW Inc. with a vision to integrate human-centered leadership with secure, high-impact systems across government, enterprise, and public health sectors.
Lindy Powell — Director of Digital Systems & Client Success
Lindy Powell leads VW Inc.’s digital systems strategy with a focus on tailored technology integration, platform deployment, and client enablement across the TIM² division. With a deep background in secure communications, digital infrastructure, and public-sector implementations, she ensures that every client experience is seamless, supported, and future-ready.
Lindy specializes in building scalable, intuitive systems that meet the complex needs of government agencies, public health departments, and large-scale organizations. Her approach centers on proactive collaboration, hands-on guidance, and high-touch customer success—from first consultation to full platform adoption.
Whether supporting a rural school district or a federal agency, Lindy translates technical systems into tangible results, helping clients activate TIM² with clarity, confidence, and lasting impact.
Emily K. Thomas — Director of Business Development & Strategic Growth
Emily K. Thomas is a high-impact strategist with a proven track record in driving business development, customer success systems, and market expansion for mission-driven organizations. With a background in healthcare, tech, and transformational leadership, she brings a rare ability to unify operational excellence with visionary execution.
At VW Inc., Emily leads enterprise partnerships, vertical growth initiatives, and customer experience optimization across VW Inc and TIM². Her strength lies in designing scalable systems that feel personal, relational, and deeply aligned to client outcomes.
Emily is known for building streamlined sales ecosystems that accelerate growth without sacrificing human connection. Her ability to identify opportunity, create structure, and elevate brand value ensures that every interaction—from first outreach to long-term engagement—moves with clarity, integrity, and momentum.
Todd Milner — Senior Project Manager
Todd Milner brings deep expertise in client operations, implementation strategy, and technical support. As Senior Project Manager, he ensures that each engagement—from system rollout to user onboarding—is delivered with clarity, consistency, and care. Todd serves as a critical bridge between client goals and on-the-ground execution, helping teams adopt new systems with confidence and ease. Known for his hands-on leadership and solution-oriented mindset, he anchors every project in both technical precision and human connection.
Technical Operations Team
Our dedicated team of system architects, data analysts, and implementation specialists powers the infrastructure behind every VW Inc. solution. From HIPAA-grade encrypted messaging to enterprise-level dashboards, we ensure that every deployment is secure, scalable, and seamlessly executed. With a deep commitment to excellence and precision, our tech team transforms complex requirements into reliable, user-ready systems—on time, every time.
